HL
Hermien L
1 reviews | Active since Aug 2025
17 Aug 2025, 06:58
Customer service non-existent
I have settled my account with Mobicred in 2022. I have requested they send me a paid up letter and close my account. They have failed to allocate my my payment and have been charging me interest since 2022 for an account I have settled. I have sent numerous emails and escalated this a hundred times, to attempt to get this resolved but still nothing. There customer service is a joke. I feel frustrated because I have no way of getting this resolved and now it reflects badly on my name at the credit bureau as they refuse to resolve this matter. It has been 3 years!
Helpful (0)
Replies (1)0
Replies (1)
Mobicred's replyOfficial
18 Aug 2025, 12:53Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply18 Aug 2025, 12:53
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred