**** Customer service

I don't usually take time to rate businesses, but this i have to share. This is bad customer service on a level i have never seen before.

I app**** for an account with mobicred about 2 weeks ago, it was a simple process, you fill out a form, and then you get an email that says your account is provisionally approved and then they ask you to upload proof of income which could either be payslips or bank statement, so i did.

The following day i received an email saying i need to provide proof of income, i logged in on their system and it didn't allow me to upload documents for the second time since i already did. So i decided to send the documents via email to customer service.

The following day, i got another email, asking me to upload documents. So i sent them an email explaining my situation and i reattached my documents, i waited for a reply and nothing came through. At this point i was already upset, but i though maybe they just have bad systems, let me just call to talk to an agent, and so i did. The first thing i noticed was how unfriendly their agent was, she spoke to me like someone who hates their job. When i explained to her my situation, she told me that i should ignore emails requesting for documentation, they will contact me once my application has been processed. And so i waited and days went by.

I got tired of waiting, so i called again, i spoke to a different agent who also sounds the same as the first agent. She told me that my application is with accounts department, they will call me when my application has been processed, and i could hear it from her tone that she is unwilling to assist further, she just wants me to go away. So i went back to waiting.

Today November 27th 2018, i called again for the third time, to enquire about my application status, i was told that my application has expired, if (and i would like to highlight this part, she actually said IF) i still want to continue with the application, i should resubmit my application, she is going to hand over my account t an administrator to reset it so i can be able to restart the application process, she will send me an SMS to confirm.

It is now 22h05 (November 27th 2018) i just checked and my account is still in the same state, it has not been altered as promised, and i do not believe that they are going to do anything about it.

This was the most unpleasant experience i have ever had my whole life. Mbicred does not care about customers at all.