Complicated Application process

Dear Sir/Madam

I am so disappointed in this application process.

I have called everyday and all agents responds that they will escalate my application but nothing has been done.

My first call I made the Agent advised that applications can take up to 48 hours. I started application on 31 Aug 2021 and selected the bank s****ping and I uploaded the supporting documents. I was sent the pre-agreement approval letter. I authorised the DebiCheck on the 02 Sept 2021 and it's the 08 Sept 2021 today.

I made use of the "instant" whatsapp but wait long for a response. Then another agent starts chat all over again. But my query is never resolved.

I called on everyday last week and everyday this week and the agent promised to have this attended to because of all the escalations already and still nothing happened. I requested someone to call me and agent advised that they have sent this request but no call and it is Wednesday today.

I get the same response from all the agents everyday but nothing gets done with each passing day. I have email the customer care and get generic answers but it just does not get resolved.

I am beyond frustrated. There is no accountability. The agents are friendly and wants to help but all they can offer is another escalation everyday. Website makes it look so easy but this has not been the case. I have requested since the 02.09.2019 for them to re-send the DebiCheck mandate instruction as they say there are technical issues but they not sending it

You have failed in basic client services. Over-promised and under-delivered. I am still waiting for a call since my request on 02.09.2021

Can someone please just finalise this application please or just then decline the request and I can approach other financial services providers.