AC
Allison C
1 reviews | Active since Feb 2013
12 Feb 2024, 11:53
Complete incompetence from Mobicred staff
Mobicred has the worst Admin around. I have been trying to update my banking details from Dec 2023. As a result, im being charged debit order failure charges. I have made multiple payments to ensure the account is up to date. I have spoken to Amina Johnson *(who actually did help with art of my query), Rafia and had whatsapp interaction with Mogamat & Jaryd. I have had no success in getting my banking details changed. They have the most *********** staff I have ever come across and their systems are even worse.
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Mobicred's replyOfficial
12 Feb 2024, 14:11Hi Allison,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply12 Feb 2024, 14:11
Official
Hi Allison,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred