Collections department

After a call from the collections department, I paid the requested amount after being assured that the amount covers the upcoming debit order as well

I paid the money on the 27th and on the 30th I was still debited. And for the past 9 days EVERYDAY Mobicred collections department calls me to request payment and I keep telling them I paid. I even sent a proof of payment yesterday and still they called again this morning.

I called Mobicred helpdesk and asked them to check the account and they confirmed that the payments have reflected. Yet I am still harassed everyday.