CLOSE YOUR MOBICRED ACCOUNT

I am extremely disappointed with the way your business has handled my request and its apparent disregard for the Treating Customers Fairly (TCF) principles.

On 5 May 2025, I submitted a request for a settlement letter, which your records confirm was sent via email. However, despite multiple follow-ups, I have yet to receive any response. Additionally, I have made four phone calls to resolve this matter, only to be informed that I must wait for a debit order to reflect before proceeding with the settlement.

It is highly concerning that it has taken 13 days for you to process a debit order that has already left my bank account. This delay is unacceptable, and I expect an immediate resolution. Please provide my settlement letter without further delay.

I urge you to address this matter promptly and in line with the TCF principles. Please confirm receipt of this email and advise on the next steps at your earliest convenience.

I WANT TO SETTLE MOBICRED EFFECTIVE IMMEDIATELY !!!!!!!!!!!!!!!!!!!!!!!!