Cleo was very helpful, professional and efficient but sadly was let down by Mobicred head office

Cleo was very helpful, professional and efficient but sadly was let down by Mobicred head office . Calls take far too long to be answered, the WhatsApp line is pathetic and unhelpful. Call centre 021 is pathetically inept. Staff don’t identify themselves, no one gets back to me. Absolutely appalling experience today. Sat for 3 hours in the shop my account was debited but was turned away as my purchase was then refunded back to my account. No communication in this regard but I’m still charged iniation fee. Close my account and reverse the fee. I have no need for such abominable ineptitude. Your in-house marketing material promises new accounts in 15min. Feel very sorry for anyone that needs your service.