BS from Mobicred

App**** through Takealot for the takealot credit supp**** by Mobicred. They pre approved for an amount and then as normal required the confirmation documents. Due to "unknown" reasons I was told I did not meet the criteria. But can request further information by email or phone. I emailed and asked what criteria I did not meet, and 2 times no straight answer is forthcoming but only the words "internal criteria" and again to contact via email or phone for clarification, which I did. Another email came with exactly the same answer as before but not what I requested by just answering why.