Bobshop these guys are ruining your good name

First tells me I have tried to register before. I get it reset than it says I need to log on. Login and says now I'm registered and need to get credit vetted. Try once and then says I have already been registered. Phone them they send me an OTP their own system says my OTP maxed out. They say they will call me back never do. I phone them the next day they tell me because they don't know my nationality and profession. Tell it to the person. He says it will be sorted. Still not sorted. Only using this for my Bobshop purchases but can see that this is already a major issue.