Bad service! No follow up or customer service!

Absolutely shocking service!! Initially started the credit application process, decided to wait until January to make the purchase. No information stating that if you take a credit application out and decline it you cannot start the process again. After sending 3 emails with absolutely no follow up and trying the process again only to be told I have been declined and will only be able to try again in 6 - 12 month. Disgusting service. I won't be trying again in the future