Bad service from mobicredit won't ever recommend them...

I have been unable to make online purchases with my Mobicredit account since the 22nd of April. My account has been paid up in full each and every month since getting the account. Yet for the past 10 days, I am not able to make any purchases using it. I have made 3 calls during those 10 days the first was on 25th, the second was on the 26th and the last on the 30th. I have also sent multiple e-mails to there complaints department without ANY replies.

And each time the person on the other side tells me that they are escalating my problem and sending out an e-mail and that they are looking at the issue. And when I push them and ask if I can speak to this person they either tell me that they aren't at the desk or aren't in the office at the moment. Why on earth is there only a single person managing the accounts of people? Should there not be more people? And why aren't we allowed to talk to these people to get our accounts sorted out?

10 days to sort out something like an online account is not acceptable. I am paying a monthly service fee for a service I am clearly not getting.