LN
Lerato N

1 reviews | Active since Jun 2019

28 May 2023, 07:20

Bad service from mobicred

This must be one of the worst facilities to have, i couldnt make a purchase on saturday because the facility was blocked i cant get ahold of their customer service team because this happened in tye afternoon after they are offline. Its sunday & i still cant get assistance to unblock my account because they're offline on sundays. I have sent countless emails in the last few weeks about this issue however it keeps on happening. Im so frustrated with this that im considering closing this account its too much hasle when using it. One has to continously phone them to have my account unblocked if i make more than one purchase in a day. Now its the weekend and there is no one to assist with this nonsense.

0
Replies (1)
Mobicred
Mobicred's reply29 May 2023, 12:09
Official
Hi Lerato 

Thank you for reaching out to us, and accepting our call, we appreciate your patience throughout this process. We understand that it can be frustrating when things take longer than expected, and we apologize for any inconvenience caused.

Our Customer service team has received your query and resolved as advised. We strive to provide efficient and satisfactory resolutions for all our customers, regardless of the size of the matter.

We do hope you enjoy your facility that is available and complete your purchases successfuly.

Please reach out to us for any further assistance.

Thank you for your understanding and cooperation.

Kind regards, 

Mobicred