Bad Service

I am honestly not happy ,this is the 3rd time Mobicred has not been updating my profile. My account has been paid up however they continued to go to the bureaus and say I owe them and I don't. I am going to report them to the NCR and the Ombudsman because its affecting my credit statuses on the bureaus, they resolved the matter for a month then again they went to the bureaus. One of the managers called me and promised to resolve however that was only done temporarily. Why do they keep going to the bureaus and updating my profile incorrectly. I called the bureaus and was told that MOBICRED goes and send them an information that I am owing. They advised I talk to Mobicred which as been happening since May 2022 with no solution. I am honestly tired of them and taking further steps now