Bad Service

I am not sure how to feel. I made a payment on Friday, 30th December 2022 and today is Monday, 2nd January 2023 and no payment have reflected in my account. It clearly states on their website that EFT payments take 24 - 48 Hours to reflect and it's day 3 now. I tried phoning and all I get in return is "The number you have dialed, is not available at the moment" but their business hours is Mon - Fri 8:00 - 16:00.

The whatsapp number is also no use.

I topped up my account to buy a new TV that was on sale and I'm still waiting for account payment to reflect. My wife is very upset, as we sold our TV to buy a new one.