PZ
Phindile Z
1 reviews | Active since Aug 2019
02 Sept 2026, 12:16
Bad service
Someone made a payment on my behalf and forgot to use my reference number for my mobicred account, I sent an email together with a proof of payment, this was towards the end of July 2026, I made follow up several time and they ended up telling me that my issue has been escalated to the relevant team they will allocate the funds, till date funds has not been allocated I tried calling them no one is answering, I sent emails no one is responding.
I need the 1k allocated to my profile thats all.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
03 Sept 2026, 08:51Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply03 Sept 2026, 08:51
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
PZ
Phindile Z's updateReviewer Update
09 Sept 2026, 08:52Till this date no one has reached out or actioned my request, please locate my emails and POP and pay back the money, just refund it back to the account since you cant allocate.
PZ
Phindile Z's update09 Sept 2026, 08:52
Reviewer Update
Till this date no one has reached out or actioned my request, please locate my emails and POP and pay back the money, just refund it back to the account since you cant allocate.
Mobicred's replyOfficial
09 Sept 2026, 09:17 Good day, Phindile,
Thank you for taking our call.We apologize for any inconvenience caused and trust that the assistance provided was helpful.
Kind regards,
Mobicred
Thank you for taking our call.We apologize for any inconvenience caused and trust that the assistance provided was helpful.
Kind regards,
Mobicred
Mobicred's reply09 Sept 2026, 09:17
Official
Good day, Phindile,
Thank you for taking our call.We apologize for any inconvenience caused and trust that the assistance provided was helpful.
Kind regards,
Mobicred
Thank you for taking our call.We apologize for any inconvenience caused and trust that the assistance provided was helpful.
Kind regards,
Mobicred