Bad service agents don't even know what they doing

So here's where I see service delivery becomes an issue I called in this morning trying to follow up with an agent Brandon on why mobicredit still doesn't reflect on my credit profile nothing on itc or experian or compuscan as I'm registered on all. I opened my account in June to create a credit profile for myself. This agent when I asked him what's the turn around time he tells me he doesn't know what their admin department turn around time is. Here's what's I know let me just miss a payment I'm sure immediately this will be updated onto the credit bureaus. I need urgent attention given do this I want my credit profile updated as well as payment history on the bureaus how is this not done and why is it an issue to be done.