Bad Service

We phoned Mobicred on the 28th of October, the consultant had told us that the account needs a reset it will take 10 working days we will recieve an email, 19th November never recieved and email, account still not reset we called again the consultant said Monday the 21st of November it will be done. We called again on the 23rd of November the consiltant said the request was only done on the 19th they have a backlog, which means we waited one month thinking that the consultant did his job but he didnt, we sent emails to customer service no response, seems like mobicred doesnt value new customers.