AO
Alrado O
1 reviews | Active since Jan 2013
02 Nov 2022, 09:36
Bad service
I DID an online application more than 3 weeks ago. When logging in, it stated an application details that was loaded years ago. I phoned in several times to have it sorted. My contact details was updated after several attempts however the application has not been reset yet. Whatsapp consultant, Millicent, states there is no turn around time as to when it it will be resolved. This is bad service. Do you want the business or what? How can it take more than 3 weeks just to reset a profile?
Helpful (0)
Replies (5)0
Replies (5)
Mobicred's replyOfficial
02 Nov 2022, 11:59Hi Alrado Olckers
Thank you for your review
We would like to apologise for the inconvenience and for the delay. Your application has been escalated to the relevant department for an urgent reset and as soon as its resolved on our end we will communicate with you.
Regards
Mobicred
Thank you for your review
We would like to apologise for the inconvenience and for the delay. Your application has been escalated to the relevant department for an urgent reset and as soon as its resolved on our end we will communicate with you.
Regards
Mobicred
Mobicred's reply02 Nov 2022, 11:59
Official
Hi Alrado Olckers
Thank you for your review
We would like to apologise for the inconvenience and for the delay. Your application has been escalated to the relevant department for an urgent reset and as soon as its resolved on our end we will communicate with you.
Regards
Mobicred
Thank you for your review
We would like to apologise for the inconvenience and for the delay. Your application has been escalated to the relevant department for an urgent reset and as soon as its resolved on our end we will communicate with you.
Regards
Mobicred
AO
Alrado O's updateReviewer Update
02 Nov 2022, 12:07@mobicred thank you for your response but it does not help me much. It is the same response on my several attempts phoning your call centre. My query has been escalated several times. I did the waiting of 3 to 5 days waiting times and yet it still has not been resolved.
AO
Alrado O's update02 Nov 2022, 12:07
Reviewer Update
@mobicred thank you for your response but it does not help me much. It is the same response on my several attempts phoning your call centre. My query has been escalated several times. I did the waiting of 3 to 5 days waiting times and yet it still has not been resolved.
Mobicred's replyOfficial
02 Nov 2022, 12:44Hello Alrado,
We have put this through as a matter of urgency and we will monitor your account on our end.
Kind regards,
Mobicred
We have put this through as a matter of urgency and we will monitor your account on our end.
Kind regards,
Mobicred
Mobicred's reply02 Nov 2022, 12:44
Official
Hello Alrado,
We have put this through as a matter of urgency and we will monitor your account on our end.
Kind regards,
Mobicred
We have put this through as a matter of urgency and we will monitor your account on our end.
Kind regards,
Mobicred
AO
Alrado O's updateReviewer Update
07 Nov 2022, 18:59Well,what can I say. A new week and no contact or response from Mobicred. Why does it take more than month just to reset an application/profile?
AO
Alrado O's update07 Nov 2022, 18:59
Reviewer Update
Well,what can I say. A new week and no contact or response from Mobicred. Why does it take more than month just to reset an application/profile?
Mobicred's replyOfficial
07 Nov 2022, 20:03Hello Alrado
Thank you for your message. We do apologise for any inconvenience regarding your account reset. Will you please log in to www.mobicred.co.za using a laptop or a computer and set your browser to google chrome and complete your online application .
Regards
Mobicred
Thank you for your message. We do apologise for any inconvenience regarding your account reset. Will you please log in to www.mobicred.co.za using a laptop or a computer and set your browser to google chrome and complete your online application .
Regards
Mobicred
Mobicred's reply07 Nov 2022, 20:03
Official
Hello Alrado
Thank you for your message. We do apologise for any inconvenience regarding your account reset. Will you please log in to www.mobicred.co.za using a laptop or a computer and set your browser to google chrome and complete your online application .
Regards
Mobicred
Thank you for your message. We do apologise for any inconvenience regarding your account reset. Will you please log in to www.mobicred.co.za using a laptop or a computer and set your browser to google chrome and complete your online application .
Regards
Mobicred