Bad Customer service

On the 1st of November 2019 i bought canvas from Canvas IT, And i followed up with the owner Nico Viljoen and he said i will receive them before Christmas. A week before Christmas he confirmed that i will receive them he is still busy with them now on the 16 December 2019 i got the below message:

Dear Loyal Customer,

It is with regret that I must inform you that Canvas It was liquidated.

You placed and paid for an order with Canvas It but Canvas It would unfortunately not be able to deliver.

My husband, Nico Viljoen, founder and owner of Canvas It, took his own life on 15 December. In my personal capacity, I wish that I could refund you or deliver your product, but my husband left my children and I bankrupt.

Thank you for your trust in the service of Canvas It, I am truly sorry to disappoint you.

This is therefore my last correspondence in this regard and concerning Canvas It.

Regards

Cindy Viljoen

Cindy further send the below email on her husband behave,

Dear customer,

Further to my message sent yesterday, I need to record the following:

Upon legal advice received (after my aforementioned message), I have now been informed that I have no mandate to act for and/or to make any comment/s on behalf of Canvas It. Therefore, the information given in my earlier message was not given upon legal advice and is not necessarily correct.

We are in the process of appointing Attorneys to assist in reporting Nico's estate. An executor will NOT be appointed by the Master of the High Court before January 2020. Only once an executor has been appointed, will they be able to communicate with you on behalf of Canvas It.

My apologies for any confusion caused in this regard.

Cindy Viljoen

I have contacted Mobicred to help me in order for me to get my refund but they said they have nothing to do with it and they cant help.

How can they not help because Canvas IT is registered with them? they should be the one doing the refund and doing investigations on my behave because the company is registered with them. They have all Canvas IT information.

Me as a customer i don't have the information and i cannot take it further. Mobicred must intervene and assist their clients regarding ********** cases like this one

BELOW WAS MY PLEE TO MOBICRED TO HELP

Tue, Nov 5, 2019, 9:59 AM to customerservice

Good Afternoon

I have ordered canvas on Canvasit and they are telling me i will get my order before Christmas. This is late is there any how i can reverse my payment?

*** Fri, Nov 1, 12:02 PM (4 days ago)