WP
Waldo P
1 reviews | Active since May 2023
19 May 2023, 07:47
Bad Customer Service
Absolutely pathetic service received. No correspondence via their WhatsApp line nor customer care email address, after 8 emails in 5 working days. After how many years, suddenly my account shows a verification error. It's impossible to get any service, nevermind good service from Mobicred.
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Mobicred's replyOfficial
19 May 2023, 08:26Hi Waldo P,
We sincerely apologize for the frustration and inconvenience you experienced with our customer service. We understand how important it is to receive prompt and efficient assistance. Please allow us to address your concerns.
We want to clarify that we have thoroughly reviewed your account, and we did not receive any emails from you. Please note if you are using a different email from the one we have registered on your account these emails do not automatically load on your account.
However, we understand that you have made attempts to reach us, and we apologize for any difficulties you encountered in getting a response. We strive to provide timely communication.
Regarding the verification of your account, we would like to clarify that it occurred due to a recent request you made to change your debit order date. Our team processed this change for you, but it inadvertently triggered a verification requirement.
We also acknowledge the delays you experienced with our WhatsApp service. During peak periods, we do encounter high volumes of inquiries, which can result in longer response times.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and will take the necessary steps to improve our communication channels and response times moving forward.
Kind regards,
Mobicred
We sincerely apologize for the frustration and inconvenience you experienced with our customer service. We understand how important it is to receive prompt and efficient assistance. Please allow us to address your concerns.
We want to clarify that we have thoroughly reviewed your account, and we did not receive any emails from you. Please note if you are using a different email from the one we have registered on your account these emails do not automatically load on your account.
However, we understand that you have made attempts to reach us, and we apologize for any difficulties you encountered in getting a response. We strive to provide timely communication.
Regarding the verification of your account, we would like to clarify that it occurred due to a recent request you made to change your debit order date. Our team processed this change for you, but it inadvertently triggered a verification requirement.
We also acknowledge the delays you experienced with our WhatsApp service. During peak periods, we do encounter high volumes of inquiries, which can result in longer response times.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and will take the necessary steps to improve our communication channels and response times moving forward.
Kind regards,
Mobicred
Mobicred's reply19 May 2023, 08:26
Official
Hi Waldo P,
We sincerely apologize for the frustration and inconvenience you experienced with our customer service. We understand how important it is to receive prompt and efficient assistance. Please allow us to address your concerns.
We want to clarify that we have thoroughly reviewed your account, and we did not receive any emails from you. Please note if you are using a different email from the one we have registered on your account these emails do not automatically load on your account.
However, we understand that you have made attempts to reach us, and we apologize for any difficulties you encountered in getting a response. We strive to provide timely communication.
Regarding the verification of your account, we would like to clarify that it occurred due to a recent request you made to change your debit order date. Our team processed this change for you, but it inadvertently triggered a verification requirement.
We also acknowledge the delays you experienced with our WhatsApp service. During peak periods, we do encounter high volumes of inquiries, which can result in longer response times.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and will take the necessary steps to improve our communication channels and response times moving forward.
Kind regards,
Mobicred
We sincerely apologize for the frustration and inconvenience you experienced with our customer service. We understand how important it is to receive prompt and efficient assistance. Please allow us to address your concerns.
We want to clarify that we have thoroughly reviewed your account, and we did not receive any emails from you. Please note if you are using a different email from the one we have registered on your account these emails do not automatically load on your account.
However, we understand that you have made attempts to reach us, and we apologize for any difficulties you encountered in getting a response. We strive to provide timely communication.
Regarding the verification of your account, we would like to clarify that it occurred due to a recent request you made to change your debit order date. Our team processed this change for you, but it inadvertently triggered a verification requirement.
We also acknowledge the delays you experienced with our WhatsApp service. During peak periods, we do encounter high volumes of inquiries, which can result in longer response times.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback and will take the necessary steps to improve our communication channels and response times moving forward.
Kind regards,
Mobicred