Bad customer service

I am very upset and dissapointed by the service I received today. I sent a msg on Mobicred WhatsApp at 08:44 this morning. I only received a reply at 15:19 from Zanele and she asked my ID. Number. I sent my details and never heard from her again. I typed to be put threw to customer complaints at 15:37 and was told I'm 7th in the queue but received a reply at 15:48 from Sisanda N and sent my details threw and she also didn't reply. I always praise Mobicred but my issue cannot be resolved as no on is on long enough to finish my chat. My issue is unresolved and I'm very dissapointed with Mobicred today