Bad bad service from Mobicred

I tried applying for an account with Mobicred, for a week my application is still with verification department. I called multiple times and they mentioned Debi check is outstanding, I explained that I have accepted the Debi check. They said the issue is between them and the bank.... But now what's the progress in resolving the issue? I never received a confirmation or concrete answer.

The WhatsApp line is inefficient, it is just as good as sending an email. It is not used for instant messaging.

I honestly believe it can't be that difficult to open an account.