Bad all round

I tried to apply for credit on Mobicred and the process and question asked are not user friendly. I eventually got through the process and then it tells me my ID number and Cell number are incorrect well I have been using both for many years with no problem. I try again it then tells me I have been declined with no reason given So I guess I will never try them again and funny part is I was applying for a friend to buy a birthday gift on Takealot I did not need any credit as I then just bought the item and they paying me back