Bad admin and customer service

I have been a mobicred customer since 2016. Never missed a monthly payment in 5 years. This month my salary came in a bit later on the 25th than usual. My mobicred installment still went off as soon as my salary came in on the 25th as usual. However my account was blocked. I had to phone in an hold forever to get someone to unlock my account since it is up to date. Half a hour later mobicred phones me asking me if I am aware that my debit order did not go though? But it did? And the account is still blocked My previous phone call confirmed that they did receive the funds. I get a sms to phone mobicred later the day, hold again for 15 minutes.... I now have to go through a facial recognition to get my account unlocked. My account that has been paid every month on the 25th for the last 5 years. Pathetic. I am over mobicred. Not using them anymore. Just getting my account paid in fulm and then closing it. My problem is that my payment that was made on the 25th still does not reflect on my account. Get you admin up to speed guys.