Awful experience from company-Mobi Cred

Good Day,

I have requested for mobi cred to cancel my account but they still haven't. I even have email proof.

Please can someone from Mobi cred contact me to cancel the account entirely. I don't want it anymore. I am paid up full to the point where you guys actually owe me a R100 because you have R100 extra that belongs to me but yet you want to change me a fee for my account being active for use when I asked and *****ed about it being cancel.

Please help gets this done..