Application process

I wanted to open an account with mobicred and have received the worst service ever. Everything was approved I even have an active debi check with my bank but still no approval since October. Their customer service is the worst. No reply from their online customer service. The whatsapp customer service is the same you just keep getting messages this has been Submitted to the correct department will get in touch. Maybe am getting saved from something that I don't about but this has been the worst experience I've ever had