Application being reset since 2021

I have been contacting mobicred since last year asking for them to reset my application. I have been communicating with them via whatsapp since last year October. Up to date, the only response I get is that they have sent my application through to the accounts department to be reset and they will let me know via sms as soon as it has been reset. When I asked for an eta on when I can expect this sms, no one can give me an answer??? I contacted them today again(15 March 2022) and I got the same response. This is pathetic, extremely bad service!!!