ER
Edwin R
1 reviews | Active since Aug 2011
30 Aug 2023, 17:31
Appalling customer experience
An appalling customer experience with the WhatsApp agent(s) which started at 09H59 and ended at 15H34
From a customer experience perspective it appears they’re either having difficulty understanding my request or are being obnoxious to the extreme and belligerent.
A copy the transcript provides a chronological record of the incident.
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Mobicred's replyOfficial
31 Aug 2023, 10:18Hi Edwin R,
We're truly sorry for the recent issue you encountered with our customer service. We value your feedback and are committed to resolving this. Our team will be in touch shortly to assist and ensure this doesn't happen again.
Thank you for your patience.
Kind regards,
Mobicred
Mobicred's reply31 Aug 2023, 10:18
Official
Hi Edwin R,
We're truly sorry for the recent issue you encountered with our customer service. We value your feedback and are committed to resolving this. Our team will be in touch shortly to assist and ensure this doesn't happen again.
Thank you for your patience.
Kind regards,
Mobicred