1 reviews | Active since May 2021
Annoyed.
I'm super annoyed with the poor service I have been getting from MobiCred and Shoprite, they have been passing me around like headless chicken for my refund. I created a WiCode which I was never able to redeem and when I asked them to refund the funds back to my account they gave me a very poor service and Mobicred is busy deducting funds in my account for the funds that I never use, Its been more than a month now struggling to get the funds back to my account, you are ****ming your customers and I will expose you guys. I have all the screenshots that I have received from your agents Mogamad had the nerve to close the chat after he did not respond to me for 20 minutes and he literally closed the chat after 1 minute of his response as I was typing the message and I know that is not the SLA time for closing a chat, clearly he was running away from me and first it was Thembi Kroza. If you do not refund me my funds by tomorrow you will deal with me, I know my rights.
Hi Khanyisa,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Hi Khanyisa,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred