********* and Arrogant

Due to being paid earlier this month, and having a lot of financial commitments with my daughter heading to high school, I opted to do EFT payments on a few of my accounts on the 15th, to make sure I cover everything. That was 9 days ago- enough time for my account to reflect as paid, the payment was allocated to my account. Low and behold this morning my debit order went off. Initially the agent said well you shouldn't have paid via EFT, next I was asked when these payments were made, I sent the POP and a screenshot of the debit order from this morning. The agent changed their tune to, we didn't debit you this month, so double check. Shortly thereafter reverted back to and regardless you shouldn't have paid by EFT. I asked for a refund, response you won't be refunded. I asked that a supervisor call me, and the response from said agent was there's no point, my supervisor will tell you what I told you. More than anything the sheer arrogance displayed by Ghusainh has left me with a bitter taste in my mouth, this cannot be how you train your staff to speak to people. Off all the accounts I paid in advance, this is the only provider that still proceeded to debit me.