All I want to do is reset my password. It's been two weeks!!!

It's been over a week of endless emails, what's app, and calling for hours on a day. No one picks up calls, responds to email with a working solution. The last and only agent I spoke to on what's app assured me that trying to reset my password on the laptop would work. It didn't. I sent emails again with screenshots and no one has responded. I am very annoyed at the service I have been getting. Mobicred tried to call me on Monday and when I picked up the call they hung up and sent numerous messages that rose tried to contact me when in actual fact Rose was buzzing me to increase her dialled numbers. I again sent an email about this and once again no response. All I ask is that I be able to reset my password so I am able to log onto the app and increase my monthly debit order amount.