Account verification incomplete

I have tried to buy something but it's declined saying account verification incomplete. I have paid my installment I have nothing in arrears I have credit available but this is the issue . There is never good to speak about mobicred there is always some issue. What is now wrong with my account, Joanne I once again beg for this to be sorted out I planned for months to buy an item I really needed and get it on black Friday sale but that was not possible because account verification incomplete, what is this when I have paid my account I have credit available. I don't know how many weeks will it be before it is fixed, mobicred really disappointed me this time I have seen so many complaints about this company its unreal and I know this issue I have will take months before it is sorted out and that is if it can be fixed. I am begging you please help me, maybe begging your company will help.