LR
Lerato R
1 reviews | Active since Mar 2018
04 Apr 2023, 12:30
Account Verification - Bad Service!
Absolutely frustrated at that this point. It's been over 2 weeks of calls and emails trying to get my account verified. Apparently I've changed my banking details, which is not the case. Debit orders are going off the very same account that needs verification! Escalation after escalation! No assistance whatsoever!
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
04 Apr 2023, 12:33Hi Lerato R,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
Mobicred's reply04 Apr 2023, 12:33
Official
Hi Lerato R,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred.
LR
Lerato R's updateReviewer Update
04 Apr 2023, 13:22My account verification was sorted with in a hour. Received a call from Jovani and I must say his assistance is top tier! Thank you
LR
Lerato R's update04 Apr 2023, 13:22
Reviewer Update
My account verification was sorted with in a hour. Received a call from Jovani and I must say his assistance is top tier! Thank you
Mobicred's replyOfficial
04 Apr 2023, 13:27Hi Lerato R,
Thank you for your review! We’re thrilled to hear that all your questions were answered and happy to know that you received such great service from Jovani.
Should you need assistance with anything else, please don't hesitate to reach out to us.
Kind regards,
Mobicred
Mobicred's reply04 Apr 2023, 13:27
Official
Hi Lerato R,
Thank you for your review! We’re thrilled to hear that all your questions were answered and happy to know that you received such great service from Jovani.
Should you need assistance with anything else, please don't hesitate to reach out to us.
Kind regards,
Mobicred