Account useless at this point

Been a customer since 2017. Service back then was great. About 2 years ago, I stopped getting OTP from them, so I have to phone in to get an OTP. It used to be quick 5 min process. Now it is terrible. For more than a year now, I have to wait for an email from somewhere within the company to get an OTP. I can not get it directly anymore. The problem with this is, you wait anything from 10 minutes to 24 hours for the OTP. By then, you need a new OTP anyways, so you have to phone in.

The last straw was on the 27th of July 2022. I had to grab a special on a laptop, in which I could not get an OTP on the same day, so I was forced to buy it cash. This makes the reason to own a credit account obsolete in any case, so I will subsequently not use the account any longer and close it once paid off.

It's been a fun ride and they helped in the past, but considering the current state of things, I don't see a reason to continue with the account.