TM
Teboho M
1 reviews | Active since Apr 2021
11 Dec 2023, 07:50
Account Status Update - Credit Paid Up
I am writing to inform you that my credit account ***)with you guys has been paid in full and is now current. I have received a paid-up letter confirming this status. This account has been paid up since July of 2023 and I so I don’t understand why my credit report shows that my account is in arreas when I check my credit report. Please fix this issue immediately. This is not the first time I complained about this. I was told that this issue will be fixed within 30-60 days and way past that time now, Its December now. Please fix it.
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Mobicred's replyOfficial
11 Dec 2023, 10:11Hi Teboho Makhubu,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply11 Dec 2023, 10:11
Official
Hi Teboho Makhubu,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred