1 reviews | Active since Jul 2020
ABSOLUTELY DISGUSTED CUSTOMER SERVICE!!!!!!
ABSOLUTELY DISGUSTED CUSTOMER SERVICE!!!!!! I have been trying to call you guys for weeks but you call lines are always super busy, you WhatsApp line has a day long delay for replies. This is unacceptable. I spoke to one of your agents who told me my credit will be refunded due to an online order that failed, the merchant did not get the funds now you’re telling me it’s a PAYGATE error.
I work in customer service and the way you treat your customers is absolutely disgusting, I want my funds to be refunded to my account, therefore I cant use my app as I am getting an error, I contacted you on FB and was told it’s a known issue which has been on going for more than a week and you still have not managed to fix it? This is really unacceptable!!!!! I am Soooooooooooooo frustrated.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred