Absolute Lack of Customer Service

Where to start. I opened an account with Mobicred back in 2018. Can't remember what I wanted to buy however I ended up not using the service. Fast forward to this year Feb. I remembered that I had an account as I wanted to buy something off of Takealot. I signed into my Mobicred Account and found out that my account was locked most likely due to being inactive for all these years which makes sense. So I call Mobicred customer service on 02/02/2023. I was told on that call that my account was going to be sent off to be unlocked and that this would take 2 - 3 Business Days. Fair enough. I had not heard back from anyone within a few days so I call again on 06/02/2023. On that call I was informed that my account had not infact been sent off and that they had to do it again. First red flag. Again I was not contacted within that time and called again on 09/02/2023. On that call I was told that my account still needed to be sent off to be unlocked. I emailed on 13/02/2023 expressing the above. I received a call on 14/02/2023 advising that my account is still being processed to be unlocked and it would be done in a few days. I emailed again on 20/02/2023 asking for an update and have not heard from anyone since. I find it hilarious that you guys claim to be able to assist NEW customers within minutes but someone who has had an account for a while has to wait almost 2 months to their account sorted. I have come to the conclusion that Mobicred just dont want to assist any longer and I am forced to post this here as nobody at Mobicred will listen to me.