A Bad Experience Overall

I app**** and tried to get an account open - Firstly it took 4 days for them to actually generate what’s needed to be able to approve a debicheck after I queried what’s happening - then they ask for a facial recognition which it rejects - then by Friday 12 o clock I phone call centre and just get promises of a call back which never happened - then I use there WhatsApp for feedback and maybe an hour later then get told to supply a certified copy of ID - it’s now Friday 16:40 - I then send through a certified copy to get a message we are now closed till Monday 8am - responses to emails and calls one doesn’t get feedback and WhatsApp takes about an hour or so for a response - this company has one of the worst feedback responses I have ever dealt with and obviously on a Friday the staff couldn’t care - for feedback and effective timeous response I would not recommend them to anyone due to bad client service