8 Months and Query Not Resolved

My wife has mobicred, and 8 months ago there was ***** detected on her acc, a sim swop was done on her sim and the *****sters gained access to her mobicred acc on takealot.. she reported this and a ***** case was opened... the ***** case it seems is not coming to an end and her acc is blocked. we are now asked to pay amounts into the account to keep it up to date, but cant tell us how much credit was used by the *****sters, cant tell us what the monthly payment has to be, cant telll us how far along the ***** case is, cant give us a settlement amount, nothing, all we are being told is to make sure we do monthy payments via EFT as the account is blocked.. so looks to me like all they are worried about is their monthly payments, but that is about to stop now as we have stopped paying the account and will start paying again when they have finished with their so called investigation, the same investigation that cant tell us any outcomes thus far, cant tell us the amounts ******, cant tell us how much our acc is outstanding, cant tell us how long we must still wait or pay the account for... oh and for credit report threats, no biggie to us.... the monthly instalments is in our account, we just not going to pay it over until mobicred employees stops being useless and starts giving us proper answers... next stop ombudsman.... there after lawyer....