1 reviews | Active since Aug 2017

31 Jul 2024, 06:26

*****

My wife has mobicred, and roughly 2 months ago there was ***** detected on her acc, a sim swop was done on her sim and the *****sters gained access to her mobicred acc on takealot.. she reported this and a ***** case was opened... the ***** case it seems is not coming to an end and her acc is blocked. we are now asked to pay amounts into the account to keep it up to date, but cant tell us how much credit was used by the *****sters, cant tell us what the monthly payment has to be, cant telll us how far along the ***** case is, cant give us a settlement amount, nothing, all we are being told is to make sure we do monthy payments via EFT as the account is blocked.. so looks to me like all they are worried about is their monthly payments... we are currently paying random amounts to mobicred as no one can tell us what amounts are to be paid monthly.

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Replies (2)
Mobicred
Mobicred's reply31 Jul 2024, 09:34
Official
Good day, 
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 

's update28 Nov 2024, 16:47
Reviewer Update
jip, still ongoing.. Posted another review..