7 Months Later – Still No Paid-Up Letter or Credit Bureau Update from Mobicred

It’s now been well over 7 months since my account was paid up, and over 3 weeks since your last public response promising that someone would be in touch. No one has contacted me, and nothing has been resolved.

You have failed to:

Issue the paid-up letter I’ve repeatedly requested,

Update my credit status with the relevant bureaus, and

Provide any clear communication or timeline for resolution.

Your continued delays are negatively impacting my financial standing, despite this being entirely your responsibility. Internal department issues do not excuse the failure to uphold your obligations to a customer.

I’m now formally requesting:

A written paid-up letter sent to my email,

Confirmation that my profile has been updated with all credit bureaus, and

A reference or proof of these actions, provided within 48 hours.

If I do not receive this, I will escalate this matter to the National Credit Regulator (NCR) and consider laying a complaint with the Credit Ombud, as well as taking further legal advice on the damage caused.