dS
daniel S

1 reviews | Active since Aug 2011

30 Oct 2021, 15:39

4 years later, still cant open an account, so I have up

4 years ago I tried to apply for a Mobicred account, I could not get it going so left it after not getting any feedback after my application.

3 weeks ago I tried again, it showed that I had an account with R10k credit, but feedback was that it is not approved. Mobicred advised me that they will reset my account which would allow me to do a new application…that sounded easy enough…

But 3 weeks later and after following up with them they have been unable to reset my account, meaning I am still unable to open an account. If it takes them more than 3 weeks to reset an account how long will it take them to assist you when you have an actual problem I now wonder?

Based on this experience I have found it easier to buy a house or a car than to open a Mobicred account. Maybe in another 4 years we can get it going :-P

0
Replies (1)
Mobicred
Mobicred's reply02 Nov 2021, 10:18
Official
Hi Daniel

Thank you for your review.

Your application reset request has been escalated to the relevant department, we will have an agent contact you and assist through the process once process has been completed.

We do apologise for this delay and any inconvenience caused.

Regards,
mobicred