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Nicholas E

1 reviews | Active since Jan 2015

24 Jun 2021, 10:59

1 month later and no end in sight

My initial application was submitted just under one month ago now. After following up almost daily to find out where the application is, I keep being told that the matter is being escalated but there is no end in sight nor can they give me a timeline as to when the application will be done. The plan was to use Mobicred for certain business expenses due to the shorter term of the facility. In summary, everything that is required has been submitted and approvaed from our side and for the last 2 weeks they have had a system delay in receiving the mandate which was signed via Standard Bank and there is apparently no other way to sign the mandate. To make matters worse, in my initial application and after sending all the required documentation, the response was so delayed that it went into a new month and the entire application had to be resubmitted as they would no longer accept my initial application as it was now 'outdated'. In conclusion, if you need a facility done for business purposes (time sensitive), Mobicred does not seem to have the infrastructure in place to get this done. The staff are very friendly which makes communication pleasant but this unfortunately does not solve their internal problems. Incredible Connection and Digicape both offer these facilities and it may be a quicker route. In fact Incredible Connection have an interest rate break as well if done within their T's and C's. Hope this helps.

0
Replies (6)
NE
Nicholas E's update25 Jun 2021, 12:33
Reviewer Update
I just received an email stating that the query had been resolved. As expected, nothing has been resolved and the account is still not active. We will have to start the account opening with another company this weekend as MobiCred do not seem to be able to perform.
Mobicred
Mobicred's reply25 Jun 2021, 13:02
Official
Hi  Nicholas 

Thank you for your review.

We will contact you soon.

Regards,

Mobicred
NE
Nicholas E's update25 Jun 2021, 14:49
Reviewer Update
Thank you I have received a call from your representative. Unfortunately there is a problem with your back-end system and thus my account has not yet been activated. The same problem has effected numerous accounts. The representative has no idea from management how long this problem will persist or if it is ever going to be resolved. I will explore other options in the meantime as this seems to be a fundamental issue with your infrastructure and doesn’t seem likely to resolve anytime soon (if ever). Your representative was very friendly and polite - it is a pity they carry the burden of speaking to potential customers with bad news and no information on the situation or any proposed solutions from management.
NE
Nicholas E's update30 Jun 2021, 10:44
Reviewer Update
Going on 5 weeks now - still no response or feedback from MobiCred on the status of the application. Only that there is an "internal system issue" without any idea of if or when it will be resolved.
NE
Nicholas E's update11 Jul 2021, 20:43
Reviewer Update
It has now been just under 8 weeks since my initial application. As expected, nothing has been done. MobiCred must be the greatest disappointment to exist when it comes to short-term credit and the fact that they are accepted by so many merchants is unfathomable especially considering the poor reviews which are in abundance on all the relevant platforms. I have requested that my application be cancelled with immediate effect and that my information be disposed of in accordance with the POPAI Act. Warning to business owners, stay away from MobiCred if you are in the business of running an efficient and timely business. I am in fact not entirely sure they can perform at all as I have yet to see it nor do I have the time to wait any longer.
NE
Nicholas E's update15 Jul 2021, 09:15
Reviewer Update
I have emailed Mobicred on Sunday asking to have my application deleted and my information disposed of as per the Popi Act. I have not received any response or confirmation in this regard (it is now Thursday). By law, I have the right to have my information disposed of if it is deemed to be irrelevant which is now the case that my application has been canceled. If I do not receive a response from them by the end of the week I will be reporting MobiCred to the relevant authorities for breaching the Popi Act which can have sever penalties. The information they have is sensitive and with Cyberattacks prevalent I want this information deleted and I have the right to do so.