Poor service Mo-zam-bik Moreleta

I used the online facility yesterday to order for lunch today.

I specified that is a PRE-ORDER for collection 10.07.2019 @ 12

I also received a call from the Moreleta branch @ 11:05 who said they are confirming my order, to which I rep****, “yes it’s for TOMORROW at 12”, to which the person said, thank you and goodbye.

Now when my colleague went to collect, she was told they made the food yesterday (??), and now had to remake it. So even though I ordered and paid, and confirmed twice (once via their website, and once to the person who phoned) they still managed to get it wrong.

AND NOW, to make things even worse – the wonderful staff made too little food (although the order was VERY clear), now must still make more, SO MY COLLEAGUE IS STILL WASTING TIME THERE, WAITING.

REALLY, THIS WAS NOT A COMPLICATED ORDER?!

This is poor service!