Horrible service at Mozambik Eden on the bay

I have been a regular at Mozambik at Eden on the bay for many years now and generally received satisfactory service however my most recent visit has been very disappointing.

I visited the restaurant on Sunday 5 July 2026 and noticed that the staff were all over the place, just busy with their own conversations and showing interest in the customers, we needed to call them to request a table, not ideal but didn't put too much into it, my wife and I chose our table and the usher said the waiter will be over to take our order, we sat there for almost 20minutes until our patience started to run out, we flagged one of the waiters that was assigned to a table next to us that offered to take our drinks order as our waiter will be over to take our food order, that took another 40minutes sitting there, it was only after complaining to one of the other waiters did our drinks eventually arrive.

We requested to speak to the manager about the absolutely ********** service, the guy obviously does not have experience and lacks empathy and communication skills, I was not impressed nor convinced that the staff care about their customers.

The owners really need to look into this and fix this because it will be sad to travel all the way to V&A waterfront to have a meal when this restaurant is at my doorstep.

The food is generally good and something I quite enjoy however the experience is truly poor.

Your front end staff are really letting you down, need to really look deeply at the choice of people that you trust to run your restaurant.