NM
Nizaam M

1 reviews | Active since Jan 2024

24 Jan 2024, 14:49

MMA Cars Pinetown Ford Kuga

BE CAREFUL OF THIS DEALERSHIP.They fail to disclose the history of the car as well as any previous work done. Supposed to be AA certified, but still waiting for the AA report.No after sales service. Bought a Ford Kuga and took collection of it on 2023/11/27. On my way from Durban to Jhb.First stop at the petrol station and I had to be flagged down by petrol attendant because few of the wheel nuts was on the floor. On my way to Jhb .... the cruise control stopped working.Dipstick was broken and they sent me a new one as well as well as name and contact number of someone to take out the broken piece which was in yhe sump. I sent them quotes from Ford and Service City but they insisted that I use their guy whose workshop is 50km from me. Dropped the car off on Tuesday 16/01/2024. Said I could collect the car the next day. While they had the car on the ramp I checked the underside and you can clearly see that the gearbox had been worked on before. Following day the guy from the workshop phoned to tell me the car does not want to start. He had it diagnosed it is throwing a fault on the gearbox. Till today I have not received the car back. MMA was supposed to get back to me but no response. I am a rep and need a car. Had to hire a car to get to work,customer meetings etc. Will be taking this matter to MIOSA as well as seeking legal help.

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Replies (3)
MMA CARS PINETOWN
MMA CARS PINETOWN's reply26 Jan 2024, 11:49
Official
Good day Sir,
 
Of course there is never an intention to have a circumstance such as this where you have an issue with your vehicle. Our process to date immediately allowed for the vehicle to be taken to a Third Party Repairer close to you. Ordinarily we would require the client to bring the vehicle back to us.
 
At the Third Party repairer, actions undertaken, have caused an issue which was not present at the point of delivery or before you took the vehicle to them.. we are fully invested in assisting on this matter and currently await feedback from relevant parties to resolve this matter as a priority for you.
 
Our Sales Manager has been keeping you updated and will be in touch to provide further information shortly.
 
From The MMA Team
NM
Nizaam M's update26 Jan 2024, 12:54
Reviewer Update
Dear MMA Team

50 km is NOT close to me. I provided quotes from reputable repairers like Ford , The Garage and Car Service City which is much closer to me (about 4km) and even requested that the vehicle be taken to Ford as they were the cheapest and turn around time to repair the vehicle was 3-4 hrs max.
While I have no doubt regarding your willingness to assist,as Calvin has been of great help, I am now left trying to sort out your third party repairers mistake while being without a car for over one and a half weeks. Furthermore I run the risk of your third party performing a "quick fix" and running into serious issues in the future.

Thank you.
MMA CARS PINETOWN
MMA CARS PINETOWN's reply29 Jan 2024, 13:32
Official
Your response is valued Nizaam,
 
Calvin is awaiting your feedback regarding a Response from the RMi – he will endeavour to assist for the quick resolution of this matter with the Repairer for you.
 
Kind Regards,
The MMA Team