PR
Pierre R
1 reviews | Active since Jul 2015
27 Sept 2022, 13:13
MMA Cars - Dishonest
I received excellent service from Mitchell and at the beginning we were very pleased with the two cars we purchased. It only turned out to be an horrific experience as they sold me a 2017 Ford Ranger car that was actually a 2015 model and the car was full of defects. Every time I took the car back for repairs, it came back with a new problem and the cheapest way to fix it was done every time. Repairs took over 8 weeks to be done on top of that. I fell for Mitchell as he come across as an honest guy but the methods used by MMA are highly ********* and dishonest - be weary when making a purchase and check the cars and details carefully.
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MMA CARS PINETOWN's replyOfficial
28 Sept 2022, 19:52Good day Mr Le Roux,
We are in receipt of your complaint which has been investigated by the MMA Team.
At the point of purchase of your Ford Ranger, you were originally looking at a 2015 Model vehicle in Orange. This vehicle was sold whilst this was occurring and you concluded the Transaction on a 2017 Model Ranger – the one you currently have which can be verified as a 2017 by Chassis number or any of the documents supp**** to you. The vehicle carried Service History, a Dekra COR and was fit for its purpose at the point of Hand-over. Whilst in your possession the vehicle suffered an Engine Overheat which would be warned against for further driving on the dashboard of the vehicle and this level of issue ordinarily would be for the customers account. Driver / Owner liability.
MMA Cars however arranged for the vehicle to go in to an RMI approved Workshop where it was assessed and approval was provided for repair to be conducted by us.
The nature of the repair was complex due to the damage caused by the overheat and it took time to ensure correct completion thereof on this basis. Whilst this was occurring we provided a loan car to you. The repair carries a 6 Month / 10,000 km guarantee for workmanship and once the vehicle was completed and tested by us we undertook an AA Multi Point check which was provided to you on Hand-over of the vehicle.
MMA Cars always has our clients at the forefront of the Service we offer, and we made every effort to ensure you were happy with the outcome.We apologise if we did not fullfill your expectations in the closing of this matter.
Kind regards,
The MMA Team
MMA Cars however arranged for the vehicle to go in to an RMI approved Workshop where it was assessed and approval was provided for repair to be conducted by us.
The nature of the repair was complex due to the damage caused by the overheat and it took time to ensure correct completion thereof on this basis. Whilst this was occurring we provided a loan car to you. The repair carries a 6 Month / 10,000 km guarantee for workmanship and once the vehicle was completed and tested by us we undertook an AA Multi Point check which was provided to you on Hand-over of the vehicle.
MMA Cars always has our clients at the forefront of the Service we offer, and we made every effort to ensure you were happy with the outcome.We apologise if we did not fullfill your expectations in the closing of this matter.
Kind regards,
The MMA Team
MMA CARS PINETOWN's reply28 Sept 2022, 19:52
Official
Good day Mr Le Roux,
We are in receipt of your complaint which has been investigated by the MMA Team.
At the point of purchase of your Ford Ranger, you were originally looking at a 2015 Model vehicle in Orange. This vehicle was sold whilst this was occurring and you concluded the Transaction on a 2017 Model Ranger – the one you currently have which can be verified as a 2017 by Chassis number or any of the documents supp**** to you. The vehicle carried Service History, a Dekra COR and was fit for its purpose at the point of Hand-over. Whilst in your possession the vehicle suffered an Engine Overheat which would be warned against for further driving on the dashboard of the vehicle and this level of issue ordinarily would be for the customers account. Driver / Owner liability.
MMA Cars however arranged for the vehicle to go in to an RMI approved Workshop where it was assessed and approval was provided for repair to be conducted by us.
The nature of the repair was complex due to the damage caused by the overheat and it took time to ensure correct completion thereof on this basis. Whilst this was occurring we provided a loan car to you. The repair carries a 6 Month / 10,000 km guarantee for workmanship and once the vehicle was completed and tested by us we undertook an AA Multi Point check which was provided to you on Hand-over of the vehicle.
MMA Cars always has our clients at the forefront of the Service we offer, and we made every effort to ensure you were happy with the outcome.We apologise if we did not fullfill your expectations in the closing of this matter.
Kind regards,
The MMA Team
MMA Cars however arranged for the vehicle to go in to an RMI approved Workshop where it was assessed and approval was provided for repair to be conducted by us.
The nature of the repair was complex due to the damage caused by the overheat and it took time to ensure correct completion thereof on this basis. Whilst this was occurring we provided a loan car to you. The repair carries a 6 Month / 10,000 km guarantee for workmanship and once the vehicle was completed and tested by us we undertook an AA Multi Point check which was provided to you on Hand-over of the vehicle.
MMA Cars always has our clients at the forefront of the Service we offer, and we made every effort to ensure you were happy with the outcome.We apologise if we did not fullfill your expectations in the closing of this matter.
Kind regards,
The MMA Team