Wi-Fi problems

I took a contract with WLR Wireless during stage 5 of lockdown seeing that I will be home for long and to enable my daughter to have access to E-learning. I have had problems with the above company on numerous occasions. I pay them on time. However the owner Rudzani just don't care about his clients. The guy is very *********** and lacks communication skills. Today I am on day 5 with no connection. Yet you wonder why we sometimes end up supporting the other races who puts their clients first. All that I want is to enjoy the services of what I pay for is that too much to ask?