MM
Mathews M
1 reviews | Active since Oct 2021
01 Feb 2023, 16:27
Zero, zero service
I'd give them a 0 rating if we had, they'll will never cancel your contract. Even after 3 years
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
02 Feb 2023, 10:14 Good Day Mathews Matlou ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and advised of the month notice .
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and advised of the month notice .
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Feb 2023, 10:14
Official
Good Day Mathews Matlou ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and advised of the month notice .
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and advised of the month notice .
Regards
Customer Care Department
***
MM
Mathews M's updateReviewer Update
02 Feb 2023, 10:26My cancellation was requested in November, I was invoiced in December and now in January.
One of your consultants called me this morning, thanks to HelloPeter but still she was not able to answer my questions and ended up hanging up the phone on me.
My question to her was when does your company issues invoices, is it advance or in arrears? The reason for my question was that Beame invoiced me on 02 Dec 2022 after I canceled in November and again invoiced me on 02 Jan 2023. Now you tell me about a month notice, it's now 2 months and I still receive invoices.
This company adversely affected my credit profile for the last year or so. Even now, my credit status shows that I am a bad payer for tracker that I sold the vehicle back in 2019.
@HelloPeter can you kindly assist with this matter as I have suffered enough. I will provide all the emails regarding this matter.
Telematics please email me all voice recordings regarding my account
One of your consultants called me this morning, thanks to HelloPeter but still she was not able to answer my questions and ended up hanging up the phone on me.
My question to her was when does your company issues invoices, is it advance or in arrears? The reason for my question was that Beame invoiced me on 02 Dec 2022 after I canceled in November and again invoiced me on 02 Jan 2023. Now you tell me about a month notice, it's now 2 months and I still receive invoices.
This company adversely affected my credit profile for the last year or so. Even now, my credit status shows that I am a bad payer for tracker that I sold the vehicle back in 2019.
@HelloPeter can you kindly assist with this matter as I have suffered enough. I will provide all the emails regarding this matter.
Telematics please email me all voice recordings regarding my account
MM
Mathews M's update02 Feb 2023, 10:26
Reviewer Update
My cancellation was requested in November, I was invoiced in December and now in January.
One of your consultants called me this morning, thanks to HelloPeter but still she was not able to answer my questions and ended up hanging up the phone on me.
My question to her was when does your company issues invoices, is it advance or in arrears? The reason for my question was that Beame invoiced me on 02 Dec 2022 after I canceled in November and again invoiced me on 02 Jan 2023. Now you tell me about a month notice, it's now 2 months and I still receive invoices.
This company adversely affected my credit profile for the last year or so. Even now, my credit status shows that I am a bad payer for tracker that I sold the vehicle back in 2019.
@HelloPeter can you kindly assist with this matter as I have suffered enough. I will provide all the emails regarding this matter.
Telematics please email me all voice recordings regarding my account
One of your consultants called me this morning, thanks to HelloPeter but still she was not able to answer my questions and ended up hanging up the phone on me.
My question to her was when does your company issues invoices, is it advance or in arrears? The reason for my question was that Beame invoiced me on 02 Dec 2022 after I canceled in November and again invoiced me on 02 Jan 2023. Now you tell me about a month notice, it's now 2 months and I still receive invoices.
This company adversely affected my credit profile for the last year or so. Even now, my credit status shows that I am a bad payer for tracker that I sold the vehicle back in 2019.
@HelloPeter can you kindly assist with this matter as I have suffered enough. I will provide all the emails regarding this matter.
Telematics please email me all voice recordings regarding my account
Matrix Vehicle Tracking's replyOfficial
02 Feb 2023, 11:30Good Day Mathews Matlou ,
Thank you for raising your concern to us.
Your case has been escalated to our Account Department Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
Your case has been escalated to our Account Department Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Feb 2023, 11:30
Official
Good Day Mathews Matlou ,
Thank you for raising your concern to us.
Your case has been escalated to our Account Department Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
Your case has been escalated to our Account Department Department for investigation. The assisting agent will provide feedback once the investigation is completed.
Regards,
Customer Care Department
***
MM
Mathews M's updateReviewer Update
07 Feb 2023, 08:33Good day,
Your accounts department promised to send me a letter of good standing, to this date they have not. They also promised to send me the contract that 'I signed with you' and the recordings for the period of the contract.
To this date, the matter has not been resolved by this company I've never had of until they deducted money from my account. This is ****************
Your accounts department promised to send me a letter of good standing, to this date they have not. They also promised to send me the contract that 'I signed with you' and the recordings for the period of the contract.
To this date, the matter has not been resolved by this company I've never had of until they deducted money from my account. This is ****************
MM
Mathews M's update07 Feb 2023, 08:33
Reviewer Update
Good day,
Your accounts department promised to send me a letter of good standing, to this date they have not. They also promised to send me the contract that 'I signed with you' and the recordings for the period of the contract.
To this date, the matter has not been resolved by this company I've never had of until they deducted money from my account. This is ****************
Your accounts department promised to send me a letter of good standing, to this date they have not. They also promised to send me the contract that 'I signed with you' and the recordings for the period of the contract.
To this date, the matter has not been resolved by this company I've never had of until they deducted money from my account. This is ****************