Zero stars

This is the worst company ever! Their agent registered my unemployed nephew's details as an owner of a vehicle which he does not own.

Countless email sent to Matrix to update the owner details has fallen on deaf ears. Their customer care mailbox is returning an error of being full and not accepting new mail. In the meantime, my nephew is getting emails to pay the monthly premium.

In the meantime, all communications to the company is being ignored. The only thing left to do is to cancel this policy but I don't see them responding to that either.

I doubt that they will be there should we need them.